Shipping policy

This Shipping Policy applies to retail orders placed on the Block Butchery website and delivered within England & Wales.

1. Delivery areas

  • We ship to addresses in England and Wales.
  • We deliver to all postcodes in England and Wales.

2. Delivery days and times

  • Deliveries are made every Wednesday & Thursday (excluding bank holidays), unless otherwise stated at checkout.
  • All orders containing Chicken products will be shipped on a Thursday.
  • Delivery times are estimated windows provided by the courier. We cannot guarantee exact delivery times.
  • Someone must be available to receive your delivery. If no one is available, the courier may leave the parcel in a safe place or attempt re-delivery according to their process. This may affect temperature control and product quality.

3. Order cut-off and dispatch

  • The order cut-off is 12:00 (midday) UK time on Tuesday for Thursday delivery.
  • Orders placed after the cut-off, on Tuesdays after midday, or on bank holidays will be processed for the next available delivery date.
  • We aim to dispatch orders in time for Thursday delivery, subject to stock availability and peak periods.

4. Shipping method, courier, and packaging

  • Deliveries are sent via APC.
  • Chilled and frozen items are shipped in insulated packaging with gel packs (where appropriate) to help maintain safe temperatures during transit.
  • Packaging is designed to keep products within safe temperature ranges for the expected transit time. Please refrigerate or freeze items promptly on delivery.

5. Shipping charges

  • Shipping costs are shown at checkout and may vary by order value, weight, destination, and delivery option selected.
  • Any promotional free shipping thresholds (if offered) will be displayed at checkout.

6. Tracking

  • Where tracking is available, we will email or text tracking details once your order has been dispatched.
  • Please check spam or junk folders if you do not receive dispatch emails.

7. Delivery attempts and access issues

If a delivery fails due to:

  • incorrect address details provided at checkout,
  • lack of access to the property,
  • no one available to receive the delivery,
  • instructions that prevent safe delivery,

you may be responsible for re-delivery charges. Perishable goods may not be eligible for refund if a failed delivery affects product safety or quality.

8. On delivery: your responsibilities

Please check your parcel as soon as it arrives.

  • If items are chilled: place them in the fridge immediately.
  • If items are frozen: place them in the freezer immediately.
  • If products are delivered partially thawed but still cold to the touch, they may be safe to refrigerate and consume promptly. Do not refreeze fully thawed items.

If you are unsure, contact us before consuming.

9. Damaged, missing, or incorrect items

If your order arrives damaged, incomplete, or incorrect:

  • Contact us within 24 hours of delivery.
  • Include your order number and clear photos of:
    • the outer box,
    • the internal packaging,
    • the product labels,
    • any damage or leaks.

We will assess and, where appropriate, arrange a replacement, partial refund, or full refund.

10. Temperature issues and food safety

Because our products are perishable, we may request additional information (photos, delivery time, and storage conditions) to assess food safety.

  • If you believe your items arrived warm, do not consume them.
  • Keep the items and packaging where possible and contact us immediately.

11. Delays

We are not responsible for delays caused by events outside our reasonable control, including severe weather, traffic disruption, courier network issues, or other force majeure events.

  • If a delivery is significantly delayed and product quality may be affected, contact us and we will work with you to find an appropriate resolution.

12. Cancellations and changes

  • You can request changes or cancellation before dispatch by contacting us as soon as possible.
  • If your order has already been dispatched, we may be unable to cancel it.

13. Returns and refunds

Due to the perishable nature of many of our products:

  • We generally do not accept returns of chilled or frozen food items unless they are faulty, damaged, or delivered incorrectly.
  • Your statutory rights under UK consumer law are not affected.

14. Contact us

If you need help with your delivery, please contact: